Frequently Asked Questions
Everything you need to know about your Burns Pet Nutrition order.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link so you can follow your delivery's progress.
What is your return policy?
We offer a 30-day return policy for unopened and unused items. Simply contact our customer service team to initiate a return or exchange.
Do you offer international shipping?
Currently, we ship to addresses within the UK and selected European countries. Shipping costs and delivery times vary by location.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How do I know which product is right for my pet?
We provide detailed nutritional guides on every product page. If you need further assistance, our expert nutritionists are available for free consultations via our contact page.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact us within 1 hour of placement if you need to make changes or cancel.